Special Representative I

Company: Disability Solutions
Location: Cypress
Posted on: November 4, 2024

Job Description:

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. Job SummaryCenter Point Energy is looking for a Special Representative I to join our Team, located in Cypress, Texas. You will have the ability to: Perform duties supporting the company's revenue protection programs, to minimize technical and non-technical losses, provide field assistance, to insure proper accounting of metering information for billing purposes. Essential Functions

• Conducts field investigations to evaluate meter equipment accuracy, identify technical and/or non-technical losses and ensure proper accounting for billing purposes.
• Communicates directly with Crew Leaders, Meter Tester and Installers, Field Service Representatives, and Meter Technicians on the energizing and/ or de-energizing of electrical metered services including removal of diversion and potential diversions located/ identified during field investigations.
• Communicates directly with customers and or competitive retailers. Discusses metering and billing discrepancies and recommends the prescribed resolution for the issue.
• Serves as the primary point of contact for critical customer communications about their accounts.
• Responds to all inquiries that require investigation of cross-wiring or of incorrect meter records that impact the billing of two separate customers.
• Reviews all billing rate discrepancy reports requested by customers or generated by field personnel.
• Ability to review customer usage trends, gather the required supporting documentation per the Public Utility Commission, maintain market protocol, and reconstruct and prepare corrected billing methodology that supports the case.
• Seeks to recover lost revenue through the analysis of computer extracts to identify variances in usage patterns.
• Investigates erroneous addressing and re-addressing of premises (whether done by property owners or contractors) to facilitate correction of resulting billing discrepancies.
• Investigates and responds to various internal inquiries generated by Claims, Customer Service and Regulatory, which may include PUC complaints.
• Investigates and seeks out any required documentation for the rebilling of accounts flagged for diversion. Education Description
  • Requires a bachelor's degree from an accredited college or university in Business Administration, Electrical, Science or related field. If no bachelor's degree, six years of applicable experience with the two years of experience requirement. Experience
    • Requires a minimum two (2) years of customer contact activities directly related to CenterPoint Energy electric distribution operations, including familiarity with electric distribution metering specifications, managing complex business relationships where customer satisfaction is the primary goal, and the interpretation and analysis of metering reports. (This is in addition to any experience substituted for education.) Additional Knowledge, Skills, Competencies, Certifications, and Licenses
      • Able to exercise discretion, tact and good judgment in dealing with customers, the public, vendors and employees.
      • Able to manage complex business relationships, both internal and external, where conflicting priorities of team members must be managed with customer satisfaction as a primary goal.
      • Able to demonstrate and apply broad understanding of Public Utility Commission Substantive Rules.
      • Able to perform basic mathematical calculations required to evaluate meter accuracy and meter readings (add, subtract, multiply, divide, percentages) based on billing trends.
      • Able to demonstrate and apply knowledge of mainframe system modules including CICS, SAP, TMAT (Transaction Management Automation Tool), Mobile Data, Meter Data Management tool- MDM and Microsoft-Word, Excel and Power Point
      • Able to demonstrate and apply knowledge of electrical system and customer service policies and programs involving billing issue, metering standards, and electrical safety.
      • Knowledge of electrical voltage and amperage readings to identify and determine safety hazards while working in the field.
      • Able to demonstrate and apply knowledge of Meter Reading field policies and practices and the Field Service Representative's duties and work practices.
      • Able to motivate self to accomplish projects and achieve goals with minimal supervision, including self directed learning
      • Ability to clearly communicate in both written and oral media to provide detailed and concise information.
      • Able to work independently and safely with little supervision.
      • Able to apply effective personal communication skills and interact courteously and professionally with customers, co-workers and the community.
      • Able to demonstrate and apply effective organize skills.
      • Able to provide and maintain a valid state driver's license and safe driving record.
      • Able to operate a company vehicle in compliance with applicable laws and company policies.
      • Able to demonstrate and apply broad knowledge of the company's safety manual.
        • Able to exercise discretion, tact and good judgment in dealing with customers, the public, vendors and employees.
        • Able to manage complex business relationships, both internal and external, where conflicting priorities of team members must be managed with customer satisfaction as a primary goal.
        • Able to demonstrate and apply broad understanding of Public Utility Commission Substantive Rules.
        • Able to perform basic mathematical calculations required to evaluate meter accuracy and meter readings (add, subtract, multiply, divide, percentages) based on billing trends.
        • Able to demonstrate and apply knowledge of mainframe system modules including CICS, SAP, TMAT (Transaction Management Automation Tool), Mobile Data, Meter Data Management tool- MDM and Microsoft-Word, Excel and Power Point
        • Able to demonstrate and apply knowledge of electrical system and customer service policies and programs involving billing issue, metering standards, and electrical safety.
        • Knowledge of electrical voltage and amperage readings to identify and determine safety hazards while working in the field.
        • Able to demonstrate and apply knowledge of Meter Reading field policies and practices and the Field Service Representative's duties and work practices.
        • Able to motivate self to accomplish projects and achieve goals with minimal supervision, including self directed learning
        • Ability to clearly communicate in both written and oral media to provide detailed and concise information.
        • Able to work independently and safely with little supervision.
        • Able to apply effective personal communication skills and interact courteously and professionally with customers, co-workers and the community.
        • Able to demonstrate and apply effective organize skills.
        • Able to provide and maintain a valid state driver's license and safe driving record.
        • Able to operate a company vehicle in compliance with applicable laws and company policies.
        • Able to demonstrate and apply broad knowledge of the company's safety manual. Physical Requirments
          • Able to climb fences and access meter equipment in confined areas.
          • Able to operate a motor vehicle and drive a motor vehicle daily.
          • Able to work in an office environment and perform field work in varying weather conditions.
          • Able to work occasionally in high crime areas, in the presence of barking dogs or in heavy vehicular traffic.
          • Able to demonstrate and apply the physical dexterity to access meter locations which may be confined, require ladder access, or areas occupied by customer's pets
          • Able to inspect work visually as well as walk, stand, reach, lift and bend to perform that work.
          • Able to demonstrate the manual dexterity required to operate a two-way radio unit, personal computer, mobile phone and/or pager.
          • Able to handle emergency situations on occasion, including physical threats and/or post-storm emergency operations/restoration demands.
          • Able to work consistently where routine physical effort is required. Working Conditions:
            • Work environment is at times an outside position.
            • Work environment also includes working around areas occupied by pets. We want you to know Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. Diversity, Equity and Inclusion CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. What we bring to you
              • Competitive pay
              • Paid training
              • Benefits eligibility begins on your first day
              • Transit subsidies
              • Flexible work schedule, paid holidays and paid time off
              • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
              • Professional growth and development programs including tuition reimbursement
              • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution Job Type: Full Time Posting Start Date: 10/25/2024 Posting End Date: 11/08/2024 This contractor and subcontractor shall abide by the requirements of 41 CFR ---- 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. #LI-CNP

Keywords: Disability Solutions, Pearland , Special Representative I, Other , Cypress, Texas